President & CEO
Air Ambulance Worldwide is a privately owned corporation founded and operated by Mark Jones, who is an aviation enthusiast, pilot and businessman. He was the Executive Vice President of one of the largest air ambulance companies in the United States where he streamlined the entire organization to be patient focused and efficient in the transferring of individuals. His astute business background along with his understanding of the aviation industry allows Mark to focus on what is truly important to our clients, “How to safely transfer critically ill patients while controlling the cost.” Mark is a published writer in this industry and is frequently asked to speak to organizations about the “Importance Of, and How To”, select the proper company for a medical evacuation. Mark has been the guest speaker for the British Consulate, Shriners, worldwide travel assist companies and many hospital organizations.
Elias M. Kolettis, DO, MS
Dr. Kolettis completed his masters degree in Reproductive Endocrinology at Case Western Reserve University and his medical degree at Ohio University. He began his Internal Medicine career in 1998 after completing his training at the Cleveland Clinic, James A. Haley Veterans Administration Hospital, Bay Pines Veterans Administration Hospital, and Suncoast Hospital. He initiated his medical career as a critical care internist providing hospitalist services to over 50 physicians in Pinellas County, Florida. He is an associate professor of Internal Medicine at Northside Hospital in St. Petersburg, Florida, training medical students, interns, and residents. Dr. Kolettis serves as the medical director and primary investigator at Clinical Research of West Florida and has a private internal medicine practice in Safety Harbor, Florida. He began his flight physician career five years ago and joined Air Ambulance Worldwide, Inc. in 2009. Recently appointed medical director of Air Ambulance Worldwide, Dr. Kolettis coordinates, supervises, and regulates the delivery of quality comprehensive medical care for all domestic and international medical missions in addition to being an active flight physician.
Director of Medical Services
Director of Medical Services, Tim Lookabaugh, brings over 35 years of ground and air ambulance experience to AAW.
Tim completed his paramedic training in 1978 then went on to earn a degree in EMS. He has been a licensed, critical care paramedic (since 1979) that has been employed in fixed wing and rotor wing air ambulance settings and also has been in a management position in the field of medical flight services since 2000. He has worked within the industry as the Director of Medical Operations and as a Flight Paramedic, with 1000 flights under his belt, and is currently pursuing his nursing degree as well.
Tim's job responsibilities include overseeing all facets of the AAW medical department. He will not only be the primary contact for all of our medical staff, but will also be assisting in the evenings with flight coordination duties, as well as flying in his paramedic role when the need arises.
Director of Business Development
Mike brings over 20 years of aviation and travel assistance experience to AAW.
Upon leaving the military in the early 1990’s, Mike began working in the commercial aviation field in Canada and eventually rose to the position of Director of Air Ambulance. Mike has been involved in the planning of over 6000 air ambulance repatriations globally and has experience managing on-site mass evacuations from disaster areas, including on-site flight management for secure flights in various countries from Tonga in the South Pacific to Sierra Leone in West Africa. In addition to his aviation experience, Mike also managed the operations of a Global Travel Assistance provider before joining the AAW team. He is known in the industry as a forthright professional with a highly developed understanding of the needs of both insurers and patients.
Executive Vice President, Sales & Marketing
Lauren is a Magnum Cum Laude graduate of Florida State University with a degree in Business Marketing and minor in Communications. After graduation Lauren was recruited by Enterprise Rent-A-Car and progressed rapidly through their management program where she was the manager at one of Tampa’s largest and most productive offices. She is very customer focused and will deliver more than is expected and always has the patient’s needs foremost in mind. Lauren joined Air Ambulance Worldwide in March of 2006 as a Flight Coordinator, moving to Flight Coordinator Manager in 2008 and Executive Vice President of Sales and Marketing in 2014.
Lauren is now a seasoned manager and accomplished sales professional with 12 years of experience in management, relationship building, growth development, marketing and exceeding sales quotas and expectations. She has the ability to build rapport quickly both professionally and personally, also being self motivated to initiate, excel and accomplish goals.
Senior Vice President, Operations
After attending Florida Atlantic University, Ryan Jones joined Air Ambulance Worldwide, Inc. for an 18 month business development internship. During that time Ryan worked in the finance and accounting department learning all aspects of the financial requirements of the company. Ryan also worked with Air GATO Enterprises, which is a subsidiary of Air Ambulance Worldwide, and helped with maintaining and dispatching our owned and managed aircraft.
After this extensive internship, Ryan has moved into a Flight Coordinators position and now works directly with the clients and private individuals that require their patients and family members to be safely transferred. Ryan is a caring and customer focused individual that will always go the extra distance to meet your needs.
Senior Flight Coordinator
Monica Bell spent 7 years in the US Air Force as a medical services craftsman and EMT. Her years of service were spent in several locations and specialties; Family Practice, Emergency Department, Gastroenterology, Medical and Surgical inpatient units and much more. After separating from the military she spent several years working in higher education in addition to pursuing additional education for herself. While in Phoenix, Arizona she was introduced to the private aviation sector and began working with private air ambulance transports and luxury aircraft charter for leisure. She has now been in the industry for six years and loving it. All of her nursing experience and aviation industry knowledge made her a great fit for our company and we are happy to have her as a part of our team.
Director of Human Resources & Administration
Jennifer is a graduate of the University of South Florida with a Bachelor of Science degree in Business Management. She has over six years of medical billing and team lead administrative assistant experience. Many of those years were spent at a medical billing office where she performed quality control audits and reconciled financial records. She also has over ten years of customer service skills ranging from sales to skin care therapy.
Jennifer prides herself in her honesty and ability to help others. She is very detail oriented and has superior organizational skills, with commitment and dedication to her clients. She is looking forward to providing Air Ambulance Worldwide, Inc. with administrative support and is very excited to be a part of something so significant.
Mandie Whitlow joined Air Ambulance Worldwide as a Senior Accountant in 2017. With over 10 years of diverse accounting experiences, Mandie has gained her experience in various small and mid-sized companies during her years spent in public accounting, the insurance industry, and the technology sector.
Mandie manages accounting information for Air Ambulance Worldwide’s operations, including administration of all areas of the Accounting Department. Mandie also works closely with the audit team in the preparation of audited financial statements, along with preparing monthly financial statements and schedules for management and the board of directors.
Mandie is a Certified Public Accountant in the state of Florida, holds a Master of Arts degree in Accounting, and a double Bachelor’s degree in Accounting and Business Administration from the University of Illinois.
The medical staff provided on air ambulance transfers are highly trained and licensed as Physicians, Nurses, Paramedics, Respiratory Therapists or other specialized medical professionals. They all have a minimum of 5 years experience in Emergency Medicine, ICU, CCU, or Pre-Hospital training. In addition to these certifications, the medical team may also be trained in Basic Trauma Life Support (BTLS), Advanced Trauma Life Support (ATLS), Critical Care Nursing or Pediatric Advanced Life Support (PALS). All flight personnel are trained in Aviation Physiology.
The Flight Coordinators for Air Ambulance Worldwide have extensive experience in assisting families during a time of crisis. Their understanding and experience in dealing with every aspect of an emergency or non-emergency transfer allows our clients to take comfort in knowing everything will be handled professionally and efficiently. All of the Flight Coordinators understand the intricacies and dynamics of working with hospitals, insurance companies and families during a time of need. AAW has a Flight Coordinator available 24 hours a day, 7 days a week.
Air Ambulance Worldwide has a quality assurance program in place that allows us to make sure that we are continually improving our service to the patient, family, or organization that we are working with on a transfer. As a normal operating practice, the nurses’ notes, from each transfer, are sent to the corporate office for review by our medical director.
The staff has a weekly review of each transfer to make sure that we are communicating with all of the proper people, internally and external to our company, during the transfer process. The client is sent a QUALITY AND PERFORMANCE REVIEW sheet that we request them to complete and return to the President of Air Ambulance Worldwide. Each of these sheets from our clients are reviewed, and improvements implemented, from their valuable insight.
Each year several of our operator partners are invited to spend a day with our management and advisory board to work on ways to improve our service and control cost for air ambulance transfers.