Vice Chairman of the Board of Directors
Air Ambulance Worldwide is a privately owned corporation founded and operated by Mark Jones, who is an aviation enthusiast, pilot and businessman. He was the Executive Vice President of one of the largest air ambulance companies in the United States where he streamlined the entire organization to be patient focused and efficient in the transferring of individuals. His astute business background along with his understanding of the aviation industry allows Mark to focus on what is truly important to our clients, “How to safely transfer critically ill patients while controlling the cost.” Mark is a published writer in this industry and is frequently asked to speak to organizations about the “Importance Of, and How To”, select the proper company for a medical evacuation. Mark has been the guest speaker for the British Consulate, Shriners, worldwide travel assist companies and many hospital organizations.
Chief Executive Officer
Travis graduated with a Master’s degree in Healthcare Administration from University of Houston Clear Lake. He initially joined Air Ambulance Worldwide as Chief Operations Officer, bringing the experience he gained during his career managing numerous award-winning hospitals to the position.
Travis was eventually named to the role of CEO in July of 2019 and has continued to bring his high level of energy and professionalism to the task, ensuring that the commitment to excellence that has become a hallmark of the Air Ambulance Worldwide brand is continually improved on. His skills providing strong strategic and tactical leadership, and his attention to detail have made Air Ambulance Worldwide a leader in the field of Aero-medical transport.
Travis’s clear vision for the company, as well as his laser focus and effective leadership style have kept Air Ambulance Worldwide on the narrow path to excellence.
Richard L. Maenza, MD, FACEP
Dr Maenza attended Yale University as an undergraduate, majoring in Biology and African American Studies. He graduated from the University of Connecticut School of Medicine and the University of Pittsburgh Residency in Emergency Medicine. He currently resides just north of Pittsburgh, PA.
Dr Maenza is Board Certified by the American Board of Emergency Medicine and is active in clinical Emergency Medicine, currently serving as Quality Director and EMS Director for Sharon Regional Health System. He maintains a commitment to academics and teaching, having served as Clinical Assistant Professor in the University of Pittsburgh School of Medicine from 1995-2008.
Dr Maenza has been involved in entrepreneurial medicine for the past fifteen years. He has owned and actively managed his own companies, as well as serving as Medical Director or Board Member on numerous others. It has been his honor to serve as Medical Director for the same air ambulance company since 1996. As Medical Director of Air Ambulance Worldwide, Dr. Maenza is responsible for the on-boarding, training, and continuous evaluation of all members of the medical crew. He also participates in the leadership structure of the medical operations of Air Ambulance Worldwide, providing input into the delivery of patient care, the quality review process, and regulatory compliance.
Heather Petrie, RN
Chief Clinical Officer
Heather Petrie is Registered Nurse with two decades experience in the air ambulance industry. Her reputation and experience are a vital component of Air Ambulance Worldwide’s patient safety philosophy.
Along with years spent teaching and working in hospitals, Heather spent 17 years as the former Chief Flight Nurse at a Canadian air ambulance company. She brings her extensive experience and lessons learned in global air ambulance transport to our organization. Heather has flown to 75 countries and has over 7000 hours caring for patients aboard international air ambulance missions.
Heather is an invaluable resource to Air Ambulance Worldwide, providing an additional level of guidance based on first-hand knowledge and experience to all areas in the company.
Heather’s focus on overall patient safety, risk mitigation, QA, education and EURAMI reaccreditation.
Assistant Director of Medical Services
In 2010, Robert obtained his Bachelors of Science in Emergency and Disaster Management and began his work as a critical care paramedic in 2014.
At Manatee Memorial Hospital he quickly became the lead paramedic trainer, assisting in the planning and creation of a new emergency room from the ground up. Robert was chosen to as a part of their leadership team, and was promoted to Charge Medic of their ER. Robert was an integral part of the project from the very beginning, assisting with the development in all aspects, ranging from layout development to policies and patient flow for the department.
It was through Robert’s passion for medicine that he came to Air Ambulance Worldwide as a Flight Medic and Robert’s strong administration and coaching ability that he was brought into the role as one of their full time Assistant Directors of Medical Services.
Robert is instrumental in ensuring that every mission that Air Ambulance Worldwide accepts is operated to the highest industry standards and he has helped us become leaders in the industry.
Vice President of Business Development
Mike brings over 20 years of aviation and travel assistance experience to AAW.
Upon leaving the military in the early 1990’s, Mike began working in the commercial aviation field in Canada and eventually rose to the position of Director of Air Ambulance. Mike has been involved in the planning of over 6000 air ambulance repatriations globally and has experience managing on-site mass evacuations from disaster areas, including on-site flight management for secure flights in various countries from Tonga in the South Pacific to Sierra Leone in West Africa. In addition to his aviation experience, Mike also managed the operations of a Global Travel Assistance provider before joining the AAW team. He is known in the industry as a forthright professional with a highly developed understanding of the needs of both insurers and patients.
Chief Operations Officer
Lauren Dulin serves as the Chief Operations Officer for Air Ambulance Worldwide. In her nearly two-decade career with AAW she’s raised the bar, setting new industry standards in proficient operational excellence and revenue generation.
As a two-time International Travel Insurance Organization award-winner for Marketing Campaign of the Year (2018, 2019), her prominence and network span the globe.
In addition to leading a team of full-time and part-time employees, Lauren is instrumental to providing guidance to directors of various departments both operationally and throughout business development channels. She has provided oversight on a 24 hours basis for the duration of her tenure.
As one of two main conduits between the board of directors and the company’s internal operations, Lauren has displayed poise, passion and promise by exceeding the company’s lofty revenue goals, expanding AAW’s aircraft fleet and travel assistance reach.
Lauren’s number one priority is and has always been customer-focused, delivering above and beyond what is expected with the patient’s needs foremost in mind. Setting and exceeding sales quotas and expectations, developing operational efficiencies, maintaining best-in-class safety protocols in addition to growth development are just a few of her strong suits. As a self-starter, she has the innate ability to build rapport quickly both professionally and personally.
Lauren received a Magnum Cum Laude undergraduate degree in Business Marketing from the Florida State University with a minor in Communications.
Following her graduation, she was highly recruited by Enterprise Rent-A-Car to train within their management program. Lauren progressed rapidly through the program, where she was the manager at one of Tampa’s largest and most productive offices. That experience laid the foundation for her to step in March of 2006 with AAW.
Initially hired as a Flight Coordinator, she quickly transitioned to Flight Coordinator Manager in 2008 to streamline processes and communication, before landing the integral role of Executive Vice President of Sales and Marketing in 2014.
Senior Vice President, Operations
After attending Florida Atlantic University, Ryan Jones joined Air Ambulance Worldwide, Inc. for an 18 month business development internship. During that time Ryan worked in the finance and accounting department learning all aspects of the financial requirements of the company. Ryan also worked with Air GATO Enterprises, which is a subsidiary of Air Ambulance Worldwide, and helped with maintaining and dispatching our owned and managed aircraft.
After this extensive internship, Ryan has moved into a Flight Coordinators position and now works directly with the clients and private individuals that require their patients and family members to be safely transferred. Ryan is a caring and customer focused individual that will always go the extra distance to meet your needs.
Senior Flight Coordinator
Monica Bell spent 7 years in the US Air Force as a medical services craftsman and EMT. Her years of service were spent in several locations and specialties; Family Practice, Emergency Department, Gastroenterology, Medical and Surgical inpatient units and much more. After separating from the military she spent several years working in higher education in addition to pursuing additional education for herself. While in Phoenix, Arizona she was introduced to the private aviation sector and began working with private air ambulance transports and luxury aircraft charter for leisure. She has now been in the industry for six years and loving it. All of her nursing experience and aviation industry knowledge made her a great fit for our company and we are happy to have her as a part of our team.
Human Resources Generalist
Monique Leverette joined Air Ambulance Worldwide as the Human Resources Generalist in 2019. She has over 12 years of experience working in county government human resources where she gained experience in payroll, recruiting, background investigations, on-boarding, benefit management and employee development. Monique oversees various aspects of human resources while continuing to build employee-employer relations. Monique has a Bachelor’s Degree from Alcorn State University.
VP Aviation Operations
Chris Bassett has more than 35 years of aviation experience as a flight crewmember, aircraft mechanic, and as a senior level manager and leader. He holds an Airline Transport Pilot certificate with ratings in Single and Multi-Engine Land and Sea Airplanes and Rotorcraft-Helicopter, Certificated Flight and Instrument Instructor, and Aircraft Mechanic with Airframe and Powerplant ratings. Chris spent the first half of his career flying and maintaining helicopters and airplanes and the second half in management including 11 years with the world’s largest air ambulance company. He has managed flight operations of small and large companies in some very austere locations on six continents and two oceans. Chris, who earned a Bachelor of Science degree in management, was part of a team of aviation professionals who implemented the first FAA recognized Safety Management System to level four in a Part 135 air carrier operation.
Director of Maintenance
After serving in the United States Marine Corp, Brian Fanning went on to attend Embry Riddle Aeronautical University where he received his degree in aviation maintenance technology. After graduation, Brian went to work in the commercial airline industry where he would spend the next decade. During his tenure with the airlines, Brian received an abundance of training in Avionics and systems, hydraulics, sheet metal, advanced composites, safety, leadership and numerous other classes and awards while with the airlines.
After leaving the airlines, Brian took a supervisors position within the Air Ambulance realm where he has spent the last 12 years. Brian holds an Airframe and Powerplant License with an Inspection Authorization and has a vast knowledge of Lear Jet aircraft. Brian's mission is to always put safety first, above all else. With over 25 years in the industry, Brian has been a great addition to our AAW team.
Director of Operations
Mark began flying lessons in 1975 and obtained his commercial, instrument and multiengine rating in 1982. He obtained his DFI in 1984. Mark worked first in flight instruction and charter flights in the fall, and eventually took over as Chief Pilot for a corporate flight department until 1993. In the summer of 1990 Mark then began working for AS Air commuter airline, flying short s330, Shorts 360 and Beech 1900 for a FAR 121 carrier.
In 1999, Mark began working for Aero National Air Ambulance. Mark moved into a leadership role as Chief Pilot (and designated as company check airman) in 2016 and has been an instrumental part of the growth at Aero National.
Director of Maintenance
After High School, Mickey attended Vaughn College of Aeronautics where he received his Associates Degree and Airframe & Powerplant licenses. He then went on to work in the airline industry where he honed his aviation maintenance skills. Mickey joined Aero National, Inc in 2004 and has since received his Inspection Authorization Certificate and has developed an immense knowledge of Citation aircraft. Mickey’s mission is to always put safety first – and with over 30 years in the industry, Mickey has been a great addition to our AAW Team.
Program Director - Washington, PA Base (KAFJ)
In 1978 Terri joined the Green Tree Vol Fire Co & Ambulance as the 1st woman in the Fire Department. She attended the Center for Emergency medicine in Pittsburgh and received her Paramedic II certification in 1980. She worked in EMS until the birth of her son in 1984 when she transitioned to life as a stay at home mom. Simultaneously Terri continued with GTVFC for many years going on to be a Life Member after 25 years of service. In 1995 she joined the Allegheny County Haz Matt Team as a Technician on the Green Team and ran calls until 2008.
In 2007 she joined Aero National as an EMT and flew flights across the US and the world moving into sales and flight coordination in 2010, where she continues today as Program Director
Assistant Medical Director/Flight Coordinator/Flight Nurse
Bill Clark served as an Army medic from 1990 – 1995, in both Operation Desert Shield and Desert Storm. He is a PA state certified Paramedic from 1996 to present and a graduate of Nursing school in 2010, obtaining his Critical Care RN designation in 2012. Bill was initially employed by UPMC Presbyterian hospital in the CTICU. This unit received heart & lung transplant patients, post-operative open heart surgery patients, and a host of other cardio-thoracic surgical patient populations. From UPMC, Bill went to WVU Ruby Memorial CVICU, along with 2 surgeons from UPMC Presbyterian, to start new cardiac surgery/transplant unit. After a 2-year contract commitment with RUBY Memorial, Bill moved closer to home to work in Washington Hospital Cath lab.
Bill started flying for Aero National in 2014, as duel certified RN/Paramedic and began full time employment as flight coordinator for AAW/AAN on December 9, 2019. He became the Assistant Director of Medical Services for the northern base in April of 2020.
Carlos joined AAW as Controller in December 2019. He has over 25 years of financial management experience in a variety of industries and brings extensive experience in all aspects of the finance function. He spent a good deal of his career in the shipping industry which gives him a unique advantage in the aviation industry. One may float and the other flies, but the financial management is very similar in both industries. Carlos is a graduate of the University of South Florida and a Tampa native.
The medical staff provided on air ambulance transfers are highly trained and licensed as Physicians, Nurses, Paramedics, Respiratory Therapists or other specialized medical professionals. They all have a minimum of 5 years experience in Emergency Medicine, ICU, CCU, or Pre-Hospital training. In addition to these certifications, the medical team may also be trained in Basic Trauma Life Support (BTLS), Advanced Trauma Life Support (ATLS), Critical Care Nursing or Pediatric Advanced Life Support (PALS). All flight personnel are trained in Aviation Physiology.
The Flight Coordinators for Air Ambulance Worldwide have extensive experience in assisting families during a time of crisis. Their understanding and experience in dealing with every aspect of an emergency or non-emergency transfer allows our clients to take comfort in knowing everything will be handled professionally and efficiently. All of the Flight Coordinators understand the intricacies and dynamics of working with hospitals, insurance companies and families during a time of need. AAW has a Flight Coordinator available 24 hours a day, 7 days a week.
Air Ambulance Worldwide has a quality assurance program in place that allows us to make sure that we are continually improving our service to the patient, family, or organization that we are working with on a transfer. As a normal operating practice, the nurses’ notes, from each transfer, are sent to the corporate office for review by our medical director.
The staff has a weekly review of each transfer to make sure that we are communicating with all of the proper people, internally and external to our company, during the transfer process. The client is sent a QUALITY AND PERFORMANCE REVIEW sheet that we request them to complete and return to the President of Air Ambulance Worldwide. Each of these sheets from our clients are reviewed, and improvements implemented, from their valuable insight.
Each year several of our operator partners are invited to spend a day with our management and advisory board to work on ways to improve our service and control cost for air ambulance transfers.