Vice Chairman of the Board of Directors
Air Ambulance Worldwide is a privately owned corporation founded and operated by Mark Jones, who is an aviation enthusiast, pilot and businessman. He was the Executive Vice President of one of the largest air ambulance companies in the United States where he streamlined the entire organization to be patient focused and efficient in the transferring of individuals. His astute business background along with his understanding of the aviation industry allows Mark to focus on what is truly important to our clients, “How to safely transfer critically ill patients while controlling the cost.” Mark is a published writer in this industry and is frequently asked to speak to organizations about the “Importance Of, and How To”, select the proper company for a medical evacuation. Mark has been the guest speaker for the British Consulate, Shriners, worldwide travel assist companies and many hospital organizations.
Chief Executive Officer
Travis knows how to drive organizations to profitability and the top echelon of clinical quality and customer satisfaction. A recent physician owned, orthopedic hospital that Travis led was recognized in 2016, 2017 and 2018 as the best hospital under 100 beds. These distinctions placed Premier Surgical Institute within the top five percent of hospitals in the nation.
• Joint Replacement Excellence Award™ (2016, 2017)
• America’s 100 Best Hospitals for Spine Surgery Award™ (2017)
• Outstanding Patient Experience Award™ (2016, 2017)
• Patient Safety Excellence Award™ (2016, 2017)
Premier Surgical Institute was also the recipient of the Women’s Choice Award® America’s 100 Best Hospitals for Patient Experience, as well as a two-time recipient of the National Research Corporation Excellence Award, and Becker’s Healthcare Best Overall Patient-Rated Hospital.
He is an accomplished change agent who has delivered sustained performance over his leadership career. Travis is a high-energy, creative executive with effective communication skills and motivational abilities that exude loyalty, professionalism and commitment to excellence. He is especially skilled in providing strong strategic and tactical leadership and solving complex business challenges.
Specialties: Vision / Strategic Planning, Change Management, Operational Planning and Tactical Execution, Re-engineering processes and systems, Customer Engagement Management, Building High Impact Teams, Leader and Organizational Development, Customer Relations and Profit Management.
Richard L. Maenza, MD, FACEP
Dr Maenza has been involved in entrepreneurial medicine for the past fifteen years. He has owned and actively managed his own companies, as well as serving as Medical Director or Board Member on numerous others. It has been his honor to serve as Medical Director for the same air ambulance company since 1996. As Medical Director of Air Ambulance Worldwide, Dr. Maenza is responsible for the onboarding, training, and continuous evaluation of all members of the medical crew. He also participates in the leadership structure of the medical operations of Air Ambulance Worldwide, providing input into the delivery of patient care, the quality review process, and regulatory compliance.
Dr Maenza is Board Certified by the American Board of Emergency Medicine and is active in clinical Emergency Medicine, currently serving as Quality Director and EMS Director for Sharon Regional Health System. He maintains a commitment to academics and teaching, having served as Clinical Assistant Professor in the University of Pittsburgh School of Medicine from 1995-2008.
Dr Maenza attended Yale University as an undergraduate, majoring in Biology and African American Studies. He graduated from the University of Connecticut School of Medicine and the University of Pittsburgh Residency in Emergency Medicine. He currently resides just north of Pittsburgh, PA.
Assistant Director of Medical Services
Robert started out teaching government and economics at one of the best high schools in the nation, Signature School in Evansville Indiana, where his students had a 95% pass rate on the AP exam.
Robert has been involved in wilderness and emergency medicine since he was an Eagle Scout and camp health officer. In 2010, Robert obtained his Bachelors of Science in Emergency and Disaster Management and began his work as a critical care paramedic in 2014. At Manatee Memorial Hospital he quickly became the lead paramedic trainer, assisting to build a new emergency room from the ground up. Robert was an integral part of the project from the very beginning, assisting with the development in all aspects, ranging from layout development to policies and patient flow for the department. Robert was chosen to as a part of their leadership team, and was promoted to Charge Medic of their ER.
It was through Robert’s passion for medicine that he came to Air Ambulance Worldwide as a Flight Medic. It was through Robert’s strong administration and coaching ability that he was brought into the role as one of their full time Assistant Directors of Medical Services.
Assistant Director of Medical Services
Lisabeth Began her career in EMS in 2006 working as a First Responder for MedFleet ambulance service where assisted in Wheelchair and Ambulance transports. In 2007 she went on to PHCC to get her EMT-Basic where she continued to work for several local ambulance services including AMR. In 2011 She went back to PHCC to become a Paramedic and began working for SunStar Paramedics where she continued providing Emergency Care to the residents of Pinellas County Florida for 4.5 years until deciding to leave and join Baycare Health Systems to gain post hospital knowledge. Lisabeth start at Mease Countryside Hospital in 2014 as a Emergency Services Technician assisting ER nurses and Doctors in treating and caring for critical and non critical patients from geriatric to pediatric.
It was through her work at Mease Countryside Hospital that Lisabeth met Dr. Ardeis Scott, Pediatric Medical Director for Air Ambulance Worldwide, and began her career with Air Ambulance Worldwide in September of 2016 as a Flight Paramedic. Since the beginning of her career with AAW, Lisabeth has cared for hundreds of critical patients around the globe. In March of 2019 Lisabeth moved to Assistant Director of Medical Services. With Lisabeth’s background, ability and knowledge gained over the years, as well as the tenacity and passion for her work, she has become a great asset to our Medical Team.
Vice President of Business Development
Mike brings over 20 years of aviation and travel assistance experience to AAW.
Upon leaving the military in the early 1990’s, Mike began working in the commercial aviation field in Canada and eventually rose to the position of Director of Air Ambulance. Mike has been involved in the planning of over 6000 air ambulance repatriations globally and has experience managing on-site mass evacuations from disaster areas, including on-site flight management for secure flights in various countries from Tonga in the South Pacific to Sierra Leone in West Africa. In addition to his aviation experience, Mike also managed the operations of a Global Travel Assistance provider before joining the AAW team. He is known in the industry as a forthright professional with a highly developed understanding of the needs of both insurers and patients.
Chief Operations Officer
Lauren is a Magnum Cum Laude graduate of Florida State University with a degree in Business Marketing and minor in Communications. After graduation Lauren was recruited by Enterprise Rent-A-Car and progressed rapidly through their management program where she was the manager at one of Tampa’s largest and most productive offices. She is very customer focused and will deliver more than is expected and always has the patient’s needs foremost in mind. Lauren joined Air Ambulance Worldwide in March of 2006 as a Flight Coordinator, moving to Flight Coordinator Manager in 2008 and Executive Vice President of Sales and Marketing in 2014.
Lauren is now a seasoned manager and accomplished sales professional with 12 years of experience in management, relationship building, growth development, marketing and exceeding sales quotas and expectations. She has the ability to build rapport quickly both professionally and personally, also being self motivated to initiate, excel and accomplish goals.
Senior Vice President, Operations
After attending Florida Atlantic University, Ryan Jones joined Air Ambulance Worldwide, Inc. for an 18 month business development internship. During that time Ryan worked in the finance and accounting department learning all aspects of the financial requirements of the company. Ryan also worked with Air GATO Enterprises, which is a subsidiary of Air Ambulance Worldwide, and helped with maintaining and dispatching our owned and managed aircraft.
After this extensive internship, Ryan has moved into a Flight Coordinators position and now works directly with the clients and private individuals that require their patients and family members to be safely transferred. Ryan is a caring and customer focused individual that will always go the extra distance to meet your needs.
Senior Flight Coordinator
Monica Bell spent 7 years in the US Air Force as a medical services craftsman and EMT. Her years of service were spent in several locations and specialties; Family Practice, Emergency Department, Gastroenterology, Medical and Surgical inpatient units and much more. After separating from the military she spent several years working in higher education in addition to pursuing additional education for herself. While in Phoenix, Arizona she was introduced to the private aviation sector and began working with private air ambulance transports and luxury aircraft charter for leisure. She has now been in the industry for six years and loving it. All of her nursing experience and aviation industry knowledge made her a great fit for our company and we are happy to have her as a part of our team.
Jason is a United States Air Force Veteran and graduate of Air University with a degree in Applied Science and Logistics. Upon completing his military service as a Logistics Controller, Jason bolstered his education studying Physics and Mathematics at the University of New Mexico while at the same time using his background in mentorship and communication to help children struggling with academic discipline build development plans and transform into successful, productive students.
As a Flight Coordinator with Air Ambulance Worldwide, Jason uses his experience with logistics and communication to provide medical transportation accommodations for families who want to work with the most experienced medical and flight professionals.
Human Resources Generalist
Monique Leverette joined Air Ambulance Worldwide as the Human Resources Generalist in 2019. She has over 12 years of experience working in county government human resources where she gained experience in payroll, recruiting, background investigations, on-boarding, benefit management and employee development. Monique oversees various aspects of human resources while continuing to build employee-employer relations. Monique has a Bachelor’s Degree from Alcorn State University.
D. Randy Conley
Director of Operations
David R. (Randy) Conley began flying at the age of 16 and earned his Private Pilot Certificate at 18.
He studied Aircraft Avionics and Instrument Systems at Spartan School of Aeronautics and graduated in 1985. After a few years of owning and operating an FAA Approved Repair Station he set out to become a Professional Pilot eventually flying passengers for a Regional Airline, freight for a FEDEX contractor, passengers again for a Fractional Ownership Program and eventually landed at Air GATO Enterprises, Inc.
Randy began his association with Air GATO in March of 2013 as a Piaggio Captain. He was rapidly appointed the position of Chief Pilot, and within a few short months, accepted the position of Director of Operations. His forward vision changed the culture at Air GATO and he began assembling the team of professionals we have today.
Instrumental in obtaining the necessary approvals to operate Jet Aircraft on the Air GATO certificate, Randy is now an FAA approved Check Airman on both the Piaggio and Lear Jet Aircraft. He maintains a full flight schedule and depends heavily on his hand-picked team of Aviators and Operations Personnel to maintain the highest safety standards in the industry.
William Cline has 35 years of dedicated professional aviation experience and 11 years in senior and executive level positions. Being a top-performer, promotions to Captain, Check Airman, Assistant Chief Pilot and Chief Pilot positions solidified his overall standing and value in the aviation community. Providing development and team building skills, promotion of safety and crew coordination, development of standards and leadership, he ensured effective resource utilization.
As Director, Flight Operations and VP, Flight Operations, he has been successful in helping organizations attain a high level of harmony and integrity within Operations. His ability to build and maintain relationships from field operations to C-Level decision makers has been the basis to delivering results.
Mr. Cline developed innovative strategies that led to successful implementation of company-wide policies and procedures to ensure safety and improve satisfaction of employees and customers.
His effective and professional collaboration with the FAA has been fundamental. As FAA required management positions of Chief Pilot and Director of Operations, Mr. Cline has worked closely with the FAA and Company Maintenance and Safety personnel to ensure compliance with both FAA regulations and Company policies.
Director of Maintenance
After serving in the United States Marine Corp, Brian Fanning went on to attend Embry Riddle Aeronautical University where he received his degree in aviation maintenance technology. After graduation, Brian went to work in the commercial airline industry where he would spend the next decade. During his tenure with the airlines, Brian received an abundance of training in Avionics and systems, hydraulics, sheet metal, advanced composites, safety, leadership and numerous other classes and awards while with the airlines.
After leaving the airlines, Brian took a supervisors position within the Air Ambulance realm where he has spent the last 12 years. Brian holds an Airframe and Powerplant License with an Inspection Authorization and has a vast knowledge of Lear Jet aircraft. Brian's mission is to always put safety first, above all else. With over 25 years in the industry, Brian has been a great addition to our AAW team.
Director of Operations - Washington, PA Base (KAFJ)
Tom graduated university with a Bachelor of Science in Mechanical Engineering and eventually rose to the position of Vice President of Operations at the world’s largest producer of Zinc value-added products. His personal passion had always been in the field of aviation and Tom started T&T Aviation, a company that was approved by the FAA to manufacture “Special Light Sport Aircraft”. He President, test pilot and Chief Engineer.
In 2007, Tom purchased 100% of AeroNational, an air ambulance company based in Washington, PA. With a rating for Airline Transport pilot, Certified Aircraft Airframe and Power Plant Mechanic, Tom was the ideal person to build AeroNational into the respected company it is today.
Chief Pilot - Washington, PA Base (KAFJ)
Mark began flying lessons in 1975 and obtained his commercial, instrument and multiengine rating in 1982. He obtained his DFI in 1984. Mark worked first in flight instruction and charter flights in the fall, and eventually took over as Chief Pilot for a corporate flight department until 1993. In the summer of 1990 Mark then began working for AS Air commuter airline, flying short s330, Shorts 360 and Beech 1900 for a FAR 121 carrier.
In 1999, Mark began working for Aero National Air Ambulance. Mark moved into a leadership role as Chief Pilot (and designated as company check airman) in 2016 and has been an instrumental part of the growth at Aero National.
Director of Maintenance - Washington, PA Base (KAFJ)
After High School, Tim Stewart went on to attend Pittsburgh Institute of Aeronautics where he received his Associates degree in Aviation Maintenance Technology. After graduation from P.I.A., Tim went on to work at Clydesdale Engine Corporation in Columbus, OH and Ohio Valley Aviation in Wheeling, WV.
Tim started with Aero National in Washington, PA in 1992 and he became Director of Maintenance in 1998 and has remained with the company for 27 years. Tim holds degrees in specialized technology, Airframe and Powerplant License with an Inspection Authorization and has a vast knowledge of Citation Jet and General Piston aircraft experience. Tim’s mission is to put safety first, above all else. With over 31 years in the industry, Tim has been a great addition to our AAW team.
Program Director - Washington, PA Base (KAFJ)
In 1978 Terri joined the Green Tree Vol Fire Co & Ambulance as the 1st woman in the Fire Department. She attended the Center for Emergency medicine in Pittsburgh and received her Paramedic II certification in 1980. She worked in EMS until the birth of her son in 1984 when she transitioned to life as a stay at home mom. Simultaneously Terri continued with GTVFC for many years going on to be a Life Member after 25 years of service. In 1995 she joined the Allegheny County Haz Matt Team as a Technician on the Green Team and ran calls until 2008.
In 2007 she joined Aero National as an EMT and flew flights across the US and the world moving into sales and flight coordination in 2010, where she continues today as Program Director
Assistant Director of Medical Services - Washington, PA Base (KAFJ)
Paul became involved in emergency services at the age of 16 when he joined his community’s volunteer fire department. Paul then became involved in Emergency Medical Services when a volunteer ambulance service was formed in his rural southwestern Pennsylvania community. Paul enrolled in the first Paramedic program that Penn State Fayette Campus offered. Paul has 32 years of service in emergency medical services in, and around, the Pittsburgh area. Paul holds certifications as a Paramedic in the states of Pennsylvania and Florida. In addition, Paul is a nationally registered Paramedic. In 2016 Paul graduated from the University of Phoenix with a Bachelor’s degree in Health Administration, with a concentration in Emergency Management. Paul graduated with a 3.96 GPA. Paul’s passion has always been to serve his community in their times of need. Paul is a certified EMS instructor and holds instructor certifications for CPR, ACLS, and PALS. He teaches EMS related courses for the Community College of Allegheny County and is a clinical field preceptor. Paul also serves in his community’s volunteer fire department as an apparatus engineer. He has always been enamored with aviation, and it was this passion that led Paul to begin his career as a Flight Paramedic in 2012. It was through Paul’s dedication to critical care medicine that lead him to accept the position of Director of Medical Services for the Pennsylvania base site. Paul also assists the sales department as a flight coordinator.
The medical staff provided on air ambulance transfers are highly trained and licensed as Physicians, Nurses, Paramedics, Respiratory Therapists or other specialized medical professionals. They all have a minimum of 5 years experience in Emergency Medicine, ICU, CCU, or Pre-Hospital training. In addition to these certifications, the medical team may also be trained in Basic Trauma Life Support (BTLS), Advanced Trauma Life Support (ATLS), Critical Care Nursing or Pediatric Advanced Life Support (PALS). All flight personnel are trained in Aviation Physiology.
The Flight Coordinators for Air Ambulance Worldwide have extensive experience in assisting families during a time of crisis. Their understanding and experience in dealing with every aspect of an emergency or non-emergency transfer allows our clients to take comfort in knowing everything will be handled professionally and efficiently. All of the Flight Coordinators understand the intricacies and dynamics of working with hospitals, insurance companies and families during a time of need. AAW has a Flight Coordinator available 24 hours a day, 7 days a week.
Air Ambulance Worldwide has a quality assurance program in place that allows us to make sure that we are continually improving our service to the patient, family, or organization that we are working with on a transfer. As a normal operating practice, the nurses’ notes, from each transfer, are sent to the corporate office for review by our medical director.
The staff has a weekly review of each transfer to make sure that we are communicating with all of the proper people, internally and external to our company, during the transfer process. The client is sent a QUALITY AND PERFORMANCE REVIEW sheet that we request them to complete and return to the President of Air Ambulance Worldwide. Each of these sheets from our clients are reviewed, and improvements implemented, from their valuable insight.
Each year several of our operator partners are invited to spend a day with our management and advisory board to work on ways to improve our service and control cost for air ambulance transfers.