Lauren DulinChief Executive Officer
Lauren Dulin
Chief Executive Officer
Lauren Dulin serves as the Chief Executive Officer for Air Ambulance Worldwide. In her nearly two-decade career with AAW she’s raised the bar, setting new industry standards in proficient operational excellence and revenue generation.
As a two-time International Travel Insurance Organization award-winner for Marketing Campaign of the Year (2018, 2019), her prominence and network span the globe.
In addition to leading a team of full-time and part-time employees, Lauren is instrumental to providing guidance to directors of various departments both operationally and throughout business development channels. She has provided oversight on a 24 hours basis for the duration of her tenure.
As one of two main conduits between the board of directors and the company’s internal operations, Lauren has displayed poise, passion and promise by exceeding the company’s lofty revenue goals, expanding AAW’s aircraft fleet and travel assistance reach.
Lauren’s number one priority is and has always been customer-focused, delivering above and beyond what is expected with the patient’s needs foremost in mind. Setting and exceeding sales quotas and expectations, developing operational efficiencies, maintaining best-in-class safety protocols in addition to growth development are just a few of her strong suits. As a self-starter, she has the innate ability to build rapport quickly both professionally and personally.
Lauren received a Magnum Cum Laude undergraduate degree in Business Marketing from the Florida State University with a minor in Communications.
Following her graduation, she was highly recruited by Enterprise Rent-A-Car to train within their management program. Lauren progressed rapidly through the program, where she was the manager at one of Tampa’s largest and most productive offices. That experience laid the foundation for her to step in March of 2006 with AAW.
Initially hired as a Flight Coordinator, she quickly transitioned to Flight Coordinator Manager in 2008 to streamline processes and communication, before landing the integral role of Executive Vice President of Sales and Marketing in 2014.
Carlos GonzalezChief Financial Officer
Carlos Gonzalez
Chief Financial Officer
Carlos joined AAW as Controller in December 2019. He has over 25 years of financial management experience in a variety of industries and brings extensive experience in all aspects of the finance function. He spent a good deal of his career in the shipping industry which gives him a unique advantage in the aviation industry. One may float and the other flies, but the financial management is very similar in both industries. Carlos is a graduate of the University of South Florida and a Tampa native.
Richard L. Maenza, MD, FACEPMedical Director
Richard L. Maenza, MD, FACEP
Medical Director
Dr Maenza attended Yale University as an undergraduate, majoring in Biology and African American Studies. He graduated from the University of Connecticut School of Medicine and the University of Pittsburgh Residency in Emergency Medicine. He currently resides just north of Pittsburgh, PA.
Dr Maenza is Board Certified by the American Board of Emergency Medicine and is active in clinical Emergency Medicine, currently serving as Quality Director and EMS Director for Sharon Regional Health System. He maintains a commitment to academics and teaching, having served as Clinical Assistant Professor in the University of Pittsburgh School of Medicine from 1995-2008.
Dr Maenza has been involved in entrepreneurial medicine for the past fifteen years. He has owned and actively managed his own companies, as well as serving as Medical Director or Board Member on numerous others. It has been his honor to serve as Medical Director for the same air ambulance company since 1996. As Medical Director of Air Ambulance Worldwide, Dr. Maenza is responsible for the on-boarding, training, and continuous evaluation of all members of the medical crew. He also participates in the leadership structure of the medical operations of Air Ambulance Worldwide, providing input into the delivery of patient care, the quality review process, and regulatory compliance.
Mike ValleeVice President of Sales & Marketing
Mike Vallee
Vice President of Sales & Marketing
Mike brings over 20 years of aviation and travel assistance experience to AAW.
Upon leaving the military in the early 1990’s, Mike began working in the commercial aviation field in Canada and eventually rose to the position of Director of Air Ambulance. Mike has been involved in the planning of over 6000 air ambulance repatriations globally and has experience managing on-site mass evacuations from disaster areas, including on-site flight management for secure flights in various countries from Tonga in the South Pacific to Sierra Leone in West Africa. In addition to his aviation experience, Mike also managed the operations of a Global Travel Assistance provider before joining the AAW team. He is known in the industry as a forthright professional with a highly developed understanding of the needs of both insurers and patients.
Nicole HallVice President of Global Business Development
Nicole Hall
Vice President of Global Business Development
Serving 20 years as a Senior Executive for a large global insurer managing network solutions, partner relations, and business development, Nicole understands and is committed to our clients' needs and values, ensuring accountability in delivering on our promises. Nicole drives the global business development strategy for Peak Medevac with an emphasis on 'customers first' approach and support for the execution of our growth strategy in a competitive industry, bringing the perspective of our clients' needs and raising the bar to be the premier global Air Ambulance provider.
Monique LeveretteDirector of Human Resources
Monique Leverette
Director of Human Resources
Monique Leverette joined Air Ambulance Worldwide as the Human Resources Generalist in 2019. She has over 12 years of experience working in county government human resources where she gained experience in payroll, recruiting, background investigations, on-boarding, benefit management and employee development. Monique oversees various aspects of human resources while continuing to build employee-employer relations. Monique has a Bachelor’s Degree from Alcorn State University.
Ryan JonesSenior Vice President, Operations
Ryan Jones
Senior Vice President, Operations
After attending Florida Atlantic University, Ryan Jones joined Air Ambulance Worldwide, Inc. for an 18 month business development internship. During that time Ryan worked in the finance and accounting department learning all aspects of the financial requirements of the company. Ryan also worked with Air GATO Enterprises, which is a subsidiary of Air Ambulance Worldwide, and helped with maintaining and dispatching our owned and managed aircraft.
After this extensive internship, Ryan has moved into a Flight Coordinators position and now works directly with the clients and private individuals that require their patients and family members to be safely transferred. Ryan is a caring and customer focused individual that will always go the extra distance to meet your needs.
D. Randy ConleyDirector of Operations
D. Randy Conley
Director of Operations
David R. (Randy) Conley began flying at the age of 16 and earned his Private Pilot Certificate at 18.
He studied Aircraft Avionics and Instrument Systems at Spartan School of Aeronautics and graduated in 1985. After a few years of owning and operating an FAA Approved Repair Station he set out to become a Professional Pilot eventually flying passengers for a Regional Airline, freight for a FEDEX contractor, passengers again for a Fractional Ownership Program and eventually landed at Air GATO Enterprises, Inc.
Randy began his association with Air GATO in March of 2013 as a Piaggio Captain. He was rapidly appointed the position of Chief Pilot, and within a few short months, accepted the position of Director of Operations. His forward vision changed the culture at Air GATO and he began assembling the team of professionals we have today.
Instrumental in obtaining the necessary approvals to operate Jet Aircraft on the Air GATO certificate, Randy is now an FAA approved Check Airman on both the Piaggio and Lear Jet Aircraft. He maintains a full flight schedule and depends heavily on his hand-picked team of Aviators and Operations Personnel to maintain the highest safety standards in the industry.
Heather Petrie, RNDirector of Quality and Compliance
Heather Petrie, RN
Director of Quality and Compliance
Heather Petrie is Registered Nurse with two decades experience in the air ambulance industry. Her reputation and experience are a vital component of Air Ambulance Worldwide’s patient safety philosophy.
Along with years spent teaching and working in hospitals, Heather spent 17 years as the former Chief Flight Nurse at a Canadian air ambulance company. She brings her extensive experience and lessons learned in global air ambulance transport to our organization. Heather has flown to 75 countries and has over 7000 hours caring for patients aboard international air ambulance missions.
Heather is an invaluable resource to Air Ambulance Worldwide, providing an additional level of guidance based on first-hand knowledge and experience to all areas in the company.
Heather’s focus on overall patient safety, risk mitigation, QA, education and EURAMI reaccreditation.
Medical Staff
Medical Staff
The medical staff provided on air ambulance transfers are highly trained and licensed as Physicians, Nurses, Paramedics, Respiratory Therapists or other specialized medical professionals. They all have a minimum of 5 years experience in Emergency Medicine, ICU, CCU, or Pre-Hospital training. In addition to these certifications, the medical team may also be trained in Basic Trauma Life Support (BTLS), Advanced Trauma Life Support (ATLS), Critical Care Nursing or Pediatric Advanced Life Support (PALS). All flight personnel are trained in Aviation Physiology.
Flight Coordinators
Flight Coordinators
The Flight Coordinators for Air Ambulance Worldwide have extensive experience in assisting families during a time of crisis. Their understanding and experience in dealing with every aspect of an emergency or non-emergency transfer allows our clients to take comfort in knowing everything will be handled professionally and efficiently. All of the Flight Coordinators understand the intricacies and dynamics of working with hospitals, insurance companies and families during a time of need. AAW has a Flight Coordinator available 24 hours a day, 7 days a week.
Quality Assurance
Quality Assurance
Air Ambulance Worldwide has a quality assurance program in place that allows us to make sure that we are continually improving our service to the patient, family, or organization that we are working with on a transfer. As a normal operating practice, the nurses’ notes, from each transfer, are sent to the corporate office for review by our medical director.
The staff has a weekly review of each transfer to make sure that we are communicating with all of the proper people, internally and external to our company, during the transfer process. The client is sent a QUALITY AND PERFORMANCE REVIEW sheet that we request them to complete and return to the President of Air Ambulance Worldwide. Each of these sheets from our clients are reviewed, and improvements implemented, from their valuable insight.
Each year several of our operator partners are invited to spend a day with our management and advisory board to work on ways to improve our service and control cost for air ambulance transfers.
