Air Ambulance Worldwide, Inc.

Our Staff

Mark Jones – President

Air Ambulance Worldwide, Inc. is a privately owned corporation founded and operated by Mark Jones, who is an aviation enthusiast, pilot and businessman. He was the Executive Vice President of one of the largest air ambulance companies in the United States where he streamlined the entire organization to be patient focused and efficient in the transferring of individuals. His astute business background along with his understanding of the aviation industry allows Mark to focus on what is truly important to our clients, “How to safely transfer critically ill patients while controlling the cost.” Mark is a published writer in this industry and is frequently asked to speak to organizations about the “Importance Of, and How To”, select the proper company for a medical evacuation. Mark has been the guest speaker for the British Consulate, Shriners, worldwide travel assist companies and many hospital organizations.

Elias M. Kolettis, DO, MS – Medical Director

Dr. Kolettis completed his masters degree in Reproductive Endocrinology at Case Western Reserve University and his medical degree at Ohio University. He began his Internal Medicine career in 1998 after completing his training at the Cleveland Clinic, James A. Haley Veterans Administration Hospital, Bay Pines Veterans Administration Hospital, and Suncoast Hospital. He initiated his medical career as a critical care internist providing hospitalist services to over 50 physicians in Pinellas County, Florida. He is an associate professor of Internal Medicine at Northside Hospital in St. Petersburg, Florida, training medical students, interns, and residents. Dr. Kolettis serves as the medical director and primary investigator at Clinical Research of West Florida and has a private internal medicine practice in Safety Harbor, Florida. He began his flight physician career five years ago and joined Air Ambulance Worldwide, Inc. in 2009. Recently appointed medical director of Air Ambulance Worldwide, Inc., Dr. Kolettis coordinates, supervises, and regulates the delivery of quality comprehensive medical care for all domestic and international medical missions in addition to being an active flight physician.

Tim

Tim Lookabaugh – Director of Medical Services

Director of Medical Services, Tim Lookabaugh, brings over 35 years of ground and air ambulance experience to AAWI.

Tim completed his paramedic training in 1978 then went on to earn a degree in EMS.  He has been a licensed, critical care paramedic (since 1979) that has been employed in fixed wing and rotor wing air ambulance settings and also has been in a management position in the field of medical flight services since 2000.  He has worked within the industry as the Director of Medical Operations and as a Flight Paramedic, with 1000 flights under his belt, and is currently pursuing his nursing degree as well.

Tim’s job responsibilities include overseeing all facets of the AAWI medical department.  He will not only be the primary contact for all of our medical staff, but will also be assisting in the evenings with flight coordination duties, as well as flying in his paramedic role when the need arises.

Lauren Dulin

Lauren Dulin – Executive Vice President, Sales

Lauren is a Magnum Cum Laude graduate of Florida State University with a degree in Business Marketing. After graduation Lauren was recruited by Enterprise Rent-A-Car and progressed rapidly through their management program where she was the manager at one of Tampa ’s largest and most productive offices. She is very customer focused and will deliver more than is expected and always has the patient’s needs foremost in mind. Lauren joined Air Ambulance Worldwide in March of 2006 and is already showing her ability to always keep the client’s needs first. Lauren has been instrumental in safely transporting many critical patients.

Ryan Jones

Ryan Jones – Senior Vice President, Operations

After attending Florida Atlantic University, Ryan Jones joined Air Ambulance Worldwide, Inc. for an 18 month business development internship. During that time Ryan worked in the finance and accounting department learning all aspects of the financial requirements of the company. Ryan also worked with Air GATO Enterprises, which is a subsidiary of Air Ambulance Worldwide, and helped with maintaining and dispatching our owned and managed aircraft.

After this extensive internship, Ryan has moved into a Flight Coordinators position and now works directly with the clients and private individuals that require their patients and family members to be safely transferred. Ryan is a caring and customer focused individual that will always go the extra distance to meet your needs.

Melanie

Melanie Prisuta – Senior Flight Coordinator

Melanie hails from a family of aviators, both her father and grandfather were pilots in the Air Force and served in Viet Nam and World War II.  It’s no wonder she fell in love with aviation 8 years ago and began training for and received her Certified Flight Instructor Certificate through the FAA for Rotorcraft.  Currently Melanie is taking classes through Utah Valley University for her Aviation Bachelor of Science.

While doing all of her training, Melanie worked for the flight school then moved on to 911 dispatch at the Tucson International Airport in Arizona.  She decided she needed to get closer to aviation and transferred to a position for one of the largest helicopter air evac companies in the United States.  Ready to broaden her knowledge of air medical transports, Melanie moved across country to work for Air Ambulance Worldwide and is currently one of our Flight Coordinators.

Jennifer Schellenbach – Director of Human Resources & Administration

Jennifer is a graduate of the University of South Florida with a Bachelor of Science degree in Business Management. She has over six years of medical billing and team lead administrative assistant experience. Many of those years were spent at a medical billing office where she performed quality control audits and reconciled financial records. She also has over ten years of customer service skills ranging from sales to skin care therapy.

Jennifer prides herself in her honesty and ability to help others. She is very detail oriented and has superior organizational skills, with commitment and dedication to her clients. She is looking forward to providing Air Ambulance Worldwide, Inc. with administrative support and is very excited to be a part of something so significant.

Medical Staff

MEDICAL STAFF

The medical staff provided on air ambulance transfers are highly trained and licensed as Physicians, Nurses, Paramedics, Respiratory Therapists or other specialized medical professionals. They all have a minimum of 5 years experience in Emergency Medicine, ICU, CCU, or Pre-Hospital training. In addition to these certifications, the medical team may also be trained in Basic Trauma Life Support (BTLS), Advanced Trauma Life Support (ATLS), Critical Care Nursing or Pediatric Advanced Life Support (PALS). All flight personnel are trained in Aviation Physiology.

FLIGHT COORDINATORS

The Flight Coordinators for Air Ambulance Worldwide, Inc. have extensive experience in assisting families during a time of crisis. Their understanding and experience in dealing with every aspect of an emergency or non-emergency transfer allows our clients to take comfort in knowing everything will be handled professionally and efficiently. All of the Flight Coordinators understand the intricacies and dynamics of working with hospitals, insurance companies and families during a time of need.

QUALITY ASSURANCE

Air Ambulance Worldwide, Inc. has a quality assurance program in place that allows us to make sure that we are continually improving our service to the patient, family, or organization that we are working with on a transfer. As a normal operating practice, the nurses’ notes, from each transfer, are sent to the corporate office for review by our medical director.

The staff has a weekly review of each transfer to make sure that we are communicating with all of the proper people, internally and external to our company, during the transfer process. The client is sent a QUALITY AND PERFORMANCE REVIEW sheet that we request them to complete and return to the President of Air Ambulance Worldwide. Each of these sheets from our clients are reviewed, and improvements implemented, from their valuable insight.

Each year several of our operator partners are invited to spend a day with our management and advisory board to work on ways to improve our service and control cost for air ambulance transfers.