Dana:
Just a quick note to thank all of the folks at Air Ambulance Worldwide for the smooth transfer of my wife and mother-in-law from Michigan to Naples, Fl. today August 29.

The crew was excellent, prompt and very professional...my wife said the trip could not have gone better and she was completly at ease that your folks had all under control. I had my doubts as to whether we could move my 96 yr old mother-in-law 1,500 miles with minimal or no issues....but you folks did it!

The facilities on both ends also commented to me on the professional manner and the communications they received from you folks. You are a credit to your industry.

Again, thanks for your efforts.

Van & Stephanie Purdy
Marco Island, FL

We recently had to find an airline to fly my mother-in-law from Texas to Virginia. She's 93, on full-time ventilation, and not particularly mobile. I found a number of companies online. After contacting a number of companies, my wife decided to use Air Ambulance Worldwide. We were especially pleased with the friendly flight coordinators, the travel arrangements they made and the price. Our travel experience was everything that was promised. Air Ambulance Worldwide personnel carefully transported my Mother-in-Law from our home in San Antonio to our home in Northern Virginia. Everyone, including flight personnel, chipped in to make sure my Mother-in-Law received first-class service. And they were also able to accommodate two children, a caregiver, two dogs and some luggage on the Piaggio! We were very happy with the services we received from the Air Ambulance Worldwide folks -- I wouldn't think twice about using them again!
Norm Jacobson

Dana,
An email will not sufficiently convey my thanks nor an adequate assessment of what I saw in action on July 27, as Despina completed the journey from Athens, Greece to Room 411 at St. Mary’s hospital. I witnessed the completely professional, amazing, and stellar “commitment come to action” that you said Air Ambulance Worldwide could and would provide. Watching service, logistics and professionalism fulfill EVERY single thing you promised was a thing of beauty – and I know my things of beauty in this world of bringing plans to life. A seamless view to the observer is always the result of a vanishing breed –corporate philosophies and professionals that fulfill and/or exceed what they profess. Intrinsic to such a business commitment is people like you – simply the best at logistics, coordination, and communication. Those communication skills also extend to challenging conversation with a protective best friend who puts you on the dime. The fact that you extended your hours and stayed with her throughout the weekend meant everything to seasoned professionals like us who have never worked a “40 hr.” week.

Xan is an extraordinary person in her own right and her gratitude for your role and assistance is overwhelming. We both cried after her mother was finally here safe and sound –all as promised and so much more. She has 4 or so major live events going on at the same time, but your service has greatly aided in getting a handle on one of them. I am sure she will arrive in your office one day soon to take you to lunch. I hope to be with her to meet and thank you in person.

Please convey my appreciation to every professional who assisted in this “mission”. There are real beneficiaries on each occasion they give a maximum effort to any part of a process.

Patricia Kramer

Dear John and AAWI,
We were flown from Sydney, Australia to Miami, Florida under the care of John Ray. I can't tell you how much we appreciated having him with us in this time of medical uncertainty. He was professional, compassionate, and very careful to be aware of our needs without intruding in our lives. He was always calm, even if things weren't going smoothly (such as our luggage, not coming off the carousel in Miami for 45 minutes). John was very reassuring and pleasant at all times. Also he was interesting to talk to and had a good sense of humor. I don't know how we would have managed changing airports, getting tickets, moving our luggage, going through customs without him. Also, finding our ride from Miami to Naples. It would have been a nightmare. We wish we could have him travel with us on future trips, but as a friend, not for health reasons.
Sincerely,
Robert Young

Dear Mark and Ryan,
Thank you so very much for the flawless transfer of my mom to New York City. The Medical crew Lisa and Andre were very attentive to her and the pilots Rich and Bo obviously were pros. Dana Payne was superb in cancelling, just two hours before pickup, the limousine service that I had stupidly ordered and substituted a much-needed ambulance. This made all the difference to my mom who had suddenly weakened. My thanks to you, Mark, for your calm, confident manner which assured me all would go well. Thank all of you many times over. If you need a testimonial, please use this letter.
Very truly yours,
Maurice Cory

Dear AAWI Team,
On April 6, you sent Vince, who escorted me back to Canada from Florida. He was a confident, kind and empathetic human being and would like to thank everyone involved for sending such a truly personable escort. It made my trip home much easier.
Thank you,
Bonnie Formosa

Air Ambulance Worldwide,
My husband, two daughters and I were transported by you from Boca Raton to Morristown, NJ on March 23. Jeff Gilliard and John Ray flew with us and I was very impressed with the care and kindness given to my husband. They were very professional, which made us all feel comfortable traveling with them at such a difficult time. They worked calmly and efficiently. Thank you for making our flight a safe and secure one.
Very truly yours,
Betty Spellman

Dana,
Grace is adjusting well and seems quite happy in her new residence here in Muncie, IN. She is becoming more mobile and seems quite happy when Mike and I visit her each day. Even the great-grandchildren have visited and she was so happy. The trip you helped to arrange for Grace was wonderful. The Medical personnel were so kind and Grace arrived in comfort and was even singing part of the way. The flight was quick and easy on her. I really cannot say enough about the service you and Air Ambulance Worldwide gave us. A problem that seemed insurmountable to us was made very easy and worry free by all of you.
Thank you so very much,
Ellie and Mike Maggiotto

To Whom It May Concern:
On December 21st I was escorted home by one of your nurses from Florida after I had a near drowning experience on vacation. I was in a very vulnerable state and he was very aware of my situation and did everything he could to keep me comfortable and healthy. He was very thorough with my treatment and did everything he could to keep my vital signs normal.
After 3 months I have made a full recovery and wanted to let your company know what a great employee you have on your staff. I am very grateful that we chose your services to help me through a very difficult time.
Thank you once again,
Gregory Rayko

To Air Ambulance Worldwide,
I have spent 35 years working with volunteers in the professional service of the Boy Scouts of America, which has given me considerable insight into recognizing outstanding talent when I see it. There is no doubt in my mind, after the splendid performance he gave, in our behalf, on our trip from Alaska to our home in PA, that David Crosby is a man of exceptional talent. There are a few words that describe him: caring, efficient, professional, and physically strong. When we arrived at our house, I offered him a gratuity, although no amount of money could have expressed my gratitude. He declined my offer, saying he was adequately reimbursed for his work and grateful to be of service. It was typical of his performance. In one day we became very close, philosophically, to the point that I made this statement to him, "You have in you the seed of greatness."
You have the good fortune of having found an exceptional member for your staff. I might add, from the first phone call we got from your people, all through our harrowing experience, your service was splendid. We would be glad to give testimonial to that point any time in the future to those who travel.
Our sincere thanks,
James G. Dukovic

To the folks at Air Ambulance Worldwide,
Now that the dust has settled and I am back in my home in stable health, I wanted to convey to you how pleased and grateful we are to have had Jeff's able assistance on our trip from Montego Bay to Madison, WI.
From the moment Jeff persuaded the staff at Mo Bay Hope to release me to his care until I reached the emergency room at Meriter Hospital in Madison, Jeff was a consummate medical professional and interesting travel companion. While other travelers stood and sweated in long lines at the airports in Jamaica, Atlanta and Milwaukee, Jeff whisked me through without any delays or snafus. The end result was that my recovery began on the flight home even before I was admitted to the hospital.
Just as a personal note, a ct-scan of my abdomen and ultrasound of my legs showed no blood clots anywhere in my body. After 2 days in the hospital, I was released to the comfort of my home and family.
So thanks to all of you, especially Jeff, for what seems to us to have been a spectacular rescue. We will always be grateful. And we are telling our friends to purchase flight insurance so that they may be entitled to the help we received should the need arise.
Thanks again!
Bill Clark

Dear Lauren,
On behalf of my mother Judith A. Dussell and her family, we want to thank you and all the staff at Air Ambulance Worldwide, Inc. The service your company provided was superb. Our mother had a terminal brain tumor and wanted nothing more than to come home and see her children and grandchildren one last time before passing. You received a call from me on July 1 and within no time you had made all of the arrangements from ground transportation, correspondence between medical facilities, airports and flight crew. Our mother arrived the following evening at 10:30 PM on July 2nd along with two wonderful nurses who made sure our mom was safe in her bed before heading back to the plane. Our mother received her wish before passing on July 4. We are forever grateful for your quick response and want to thank everyone at Air Ambulance Worldwide, Inc.
Sincerely,
Susan Fourmont

Dear Air Ambulance Worldwide,
On November 28, my ailing husband and I were evacuated from San Juan, PR to Dallas, TX by your company. I want to tell you how wonderful the nurses and pilots were. They were caring, kind, comforting and capable. We were in a horrible hospital in San Juan, and seeing their faces at the door knowing we were being "rescued" is something I will never forget. Thank you for providing such a vital service and for employing such excellent nurses and pilots. We will always be grateful.
Sincerely yours,
Connie Rudick

Mr. Jones,
On November 5, my wife and I were passengers on a morning flight from Rome to New York City.
While sitting in the business lounge pre-flight. . . I observed your employee introducing himself and caring for a lady passenger with a broken leg who recently underwent surgery. . .
When we boarded, I was sitting very close to that woman and your employee, as they started their first leg towards their final destination of Tampa, Florida. . .
Perhaps you get this kind of unsolicited "feedback" often. . . if so, just add me to the pile!!!!
Your employee was amazingly caring and gentle in calming and caring for a woman in a very difficult circumstance. . . I know that is your job. . . but he did it so well.
You should be aware how well he represented you and your company. . . I asked for your card to place it inside my passport . . .
FYI . . . Paul Lindenauer

Dear Mark and Team,
Thank you so much for the great care you took of my uncle, John Ormsby.
The neighbor from Nicaragua who was there with him at the hospital said the guys came in like marines and had complete control of the situation from the second they arrived. She was extremely impressed with your competency. I received timely and accurate updates from Lauren and Ryan throughout the evening and night and was at the hospital at 3am to meet my uncle. The gentlemen I met who had flown with John, were professional, kind, and thorough. I cannot say enough good things about how your company handled this entire situation, from start to finish. Your team is incredible. Even my uncle, with head trauma and sedated, told me at the hospital that night how impressed he was with the "guys you sent to get me." Having your bilingual doctor speak with the doctor in Nicaragua and the doctor in Ottawa to arrange the transfer took away so much of my stress. Thank you!
John is having a 10 hour surgery tomorrow to repair both his broken collarbone and shattered pelvis. They did not have the surgical expertise to do this in Nicaragua, and he faced months of immobilized traction as treatment had he stayed there. If it weren't for you, he would not be getting the proper care and I can't thank you enough.
Thank you again for everything. And please pass on my thanks to all the members of your team.
Sincerely,
Lisa Wood

Hi Dana!
Last year on August 18, your pilot and paramedic flew Russ, my wife Karan, and me from Santa Barbara to Memphis in an attempt to obtain a liver replacement ASAP for Russ. Unfortunately, when we got to Methodist University the doctor said he would not operate on Russ because his condition was too deteriorated, and that we should take him home to die. I rejected this concept and asked that he assign a physician to try bringing Russ' strength back, to which he agreed only to once again reject him a few weeks later. Once Russ' "MELD score" became severe enough, UCLA asked that we transfer him back to California in preparation for an available liver. Once again, on October 7, your staff flew Russ and his brother and sister-in-law back to Santa Barbara (it was a stormy/rough flight with pilot, co-pilot, and paramedics on board).
Gratefully, Russ received his replacement liver on October 11 at UCLA. After months of recuperation, Russ has now fully recovered and enjoys driving his two new BMWs, Jeep and restoring tractors (see attached photo).
Thanks to you and the entire staff for all your efforts; it a very difficult time and you all helped immensely in achieving our goal.
Norm and Karan "With Integrity, nothing else counts;
Without Integrity, nothing else counts." - R. Buckminster Fuller

Dear Mark,
I wanted to take the opportunity to thank you and the team for all your help with getting Lucy back to the UK from Jamaica, where we are pleased to announce she had a beautiful baby girl. Our little daughter Poppy was born 8 weeks premature but seems to be fine and is developing nicely in her little incubator.
Please thank all of the teams who helped us, the nurses and pilots where amazing and made the trip seem a lot less dramatic than we thought it would be. In addition I would like to thank Mike for coming all the way to the frozen airport to meet us (although I think the weather got to him as he offered me his coat despite it being minus 20 in the wind!) he was a very reassuring presence. Finally I would like to thank Dana who made all this possible, she worked so hard to make sure we got home safely and I don't think we could ever have done this without her, she is a credit to herself and your company and I hope one day Poppy will get to meet her and can thank her personally.
All our best wishes,
Lucy and Ajay Sharma

Greetings all!
I want to tell you how wonderful it feels to be back on the ground of the good ol' USA! I've never seen a more beautiful site than that of the LAX airport runway outside of our flight's window.
We left about 6:30 am on Saturday Feb 13 from our hotel room - Chinese time - for the planes wheels to land about 2 pm Feb. 13 - America time. That's about 17 hours. Stephen did well the entire way. Long day for both of us. I stayed at the hospital until he was checked in. He is in a room with English speaking doctors and getting the best of care. The Chinese were wonderful people and all did their best. The two medical staff people who came from Air Ambulance Worldwide were absolutely wonderful as well! We could not have gotten Stephen out without their help. They took an ambulance from the Weifang to the Quandao airport on the coast of China an hour and a half away. Then the ambulance drove right up the tarmac to the side of the aircraft, loaded him up a lifted platform, and then carried him to be located over about 3 seats on a metal table and strap him in. It had a curtain if they needed to use it. We changed planes in Korea. We were given a medical room to wait for the next plane. They we got on the flight to LAX and held our breath. Things could get complicated while in the sky and not much can be done about it then.
But we made it!!! And he is home.
THANKS to all of you at Air Ambulance Worldwide!
Jill

Dear Lauren:
Thank you very much for all of the assistance that you provided to us in transferring my mother from Toledo, Ohio to New Jersey on June 30th. I must tell you that your efforts and your services made an extremely difficult situation much, much easier.

As I had indicated to you, I contacted a number of air ambulance companies as well as others that did ground transportation of persons in a delicate condition, such as my mother. The professionalism, the courtesy that was extended and the detailed information which were made available in my conversations with you made all of the difference. You were forthcoming with information and alternatives, something which other companies were reluctant to offer. You worked with me on every aspect of the transfer and facilitated and improved a very, very difficult situation.

I can never thank you enough for all of your services and assure you that we were pleased with every aspect of this transaction, from the initial contact all the way to its conclusion and follow-up.

Very truly yours,
Anita Kartalopoulos

Mark,
I would like to thank you for your insight and hiring practices. You must have had to search a long time to find Debbie. I have had a lot of dealings with medical staff over the past 30 years in getting treatment for my mother, but never have I dealt with a medic like Debbie. In my humble opinion she is the best I have ever met. She knows what she is doing. I could not have been more pleased with her. She thinks on her feet and is an asset to your operation. The best part was her ability to take charge of a situation and move on without anything phasing her. A true professional in every sense. Keep up the good work in the hiring department.

Thank you very much,
Tim Richards

Mark:
One of your staff, Jim Thomas, accompanied my husband and me back from France on Sept 7th. I had been in the hospital on board a cruise ship and at LeHavre for a week. Jim was professional, courteous and knowledgeable. He expedited our trips through the Paris, Philadelphia and Cincinnati airports. I don’t know if we could have made it back without his help. My husband has medical problems and after my time in the hospital, I was not up to dealing with the hassle that has come to be the norm in all airports. Jim made our trip home a pleasure rather than the dread I usually have dealing with flights. We just wanted you to know that Jim did a wonderful job. He really seems to be a fine person and is certainly an excellent representative for your company.

Anne Carson